Warranty & Quality Guarantee

At MUGFORGE LLC, we inspect every ceramic and stoneware item to ensure it meets our standards for structural integrity, glaze durability, and food safety before it leaves our facilities. Because drinkware is subjected to daily handling and heat cycles, we stand behind the craftsmanship of our products with a clear, transparent warranty.

1. Safe Arrival Guarantee (Transit Protection)

Ceramics are inherently delicate. While every item is packed in reinforced shock-absorbent cushioning, rough handling during transit can occasionally cause damage.

• Coverage: If your mug arrives cracked, chipped, shattered, or with broken handles, it is covered under our immediate Safe Arrival Guarantee.

• Claim Window: You must report transit damage within 48 hours of carrier-confirmed delivery.

• Resolution: Upon reviewing your claim, we will dispatch a brand-new replacement free of charge or issue a 100% refund to your original payment method. You are never asked to return broken ceramic shards.

2. 30-Day Manufacturing Defect Warranty

In addition to transit protection, all drinkware purchased directly from mugforgellc.com includes a 30-day limited warranty covering defects in materials and craftsmanship, effective from the date of delivery.

What Is Covered:

• Spontaneous hairline cracks developing under normal intended beverage temperatures.

• Flaking, bubbling, or peeling of food-contact glazes under standard wash conditions.

• Structural separation of handles or attached ceramic elements not caused by external force or dropping.

• Persistent liquid seepage through porous body walls due to improper kiln firing.

3. What Is Not Covered (Exclusions)

Our warranty covers flaws in manufacturing; it does not cover damage resulting from misuse, accidents, or improper maintenance. Exclusions include:

• Accidental Drops & Physical Impact: Chipping, cracking, or breaking caused by drops onto counters, sinks, floors, or impacts with other dishes.

• Thermal Shock: Cracking caused by sudden extreme temperature swings (e.g., pouring boiling liquids directly into a freezing mug or placing a hot ceramic mug directly into ice water).

• Improper Appliance Use: Heat damage caused by placing mugs with metallic lusters, gold rims, or delicate 3D sculptural elements into a microwave or high-heat commercial dishwasher.

• Abrasive Cleaning: Scratches or finish dulling caused by steel wool, harsh scourers, or acidic bleach solutions.

• Natural Ceramic Variance: Subtle differences in hand-pinched curves, minor color glaze gradations, or tiny surface pinholes characteristic of artisanal kiln firing that do not affect structural function.

4. How to Submit a Warranty Claim

If you experience an issue that qualifies as a defect or transit damage, submit your claim directly to our team:

1. Send an email to contact@mugforgellc.com with the subject line: Warranty Claim - Order #[Your Order Number].

2. Provide your full name and order confirmation details.

3. Attach clear, well-lit photos or a short video demonstrating:

   • The specific defect or crack.

   • The base of the mug showing the profile.

   • The exterior parcel box (if reporting delivery damage).

4. Our support desk will review your submission and issue an authorization, replacement confirmation, or refund within 1 business day.

Company Contact Information

• Company Name: MUGFORGE LLC

• Company Registration Number: 2026-002064182

• Customer Support: contact@mugforgellc.com

• Phone: +14355625161

• Company Address: 30 N Gould St Ste 67804 Sheridan, WY 82801

• Turkey Address: EMEK CD. NO 117/4 ALTINTOP APT. MEVLANA HALIT MH. BAGLAR / DIYARBAKIR 21080